We’re upgrading our repairs system to help us provide a better service for our customers.
From 2pm Friday 13 February to 8am Tuesday 17 February, we will be running an emergency-only repairs service. You can report emergency repairs on 0330 1234 034 or non-emergencies repairs via your customer portal. Thank you for your patience while we make these improvements.
We invest in homes and relationships so people can thrive.
We provide affordable homes for people who can’t access the market. But it’s not just about housing. We build relationships that help people succeed.
We support customers renting homes, garages, and commercial spaces – or buying a home outright. Our neighbourhood coaching approach helps us connect with people, understand their needs and support them to thrive.
We’re committed to:
- Delivering 2,000 homes every year for the next 30 years
- Investing in people and communities, not just buildings
- Creating long-term positive impact
Number of homes
47,000
Customers are satisfied with the services we provide to them
85.86%
Number of customers
110,000
Our strategy for 2023-2027
Read more about our objectives, our customers and how we measure our success against them in the our strategy.
