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Service updates

As we return to normal, here's how you can contact us:

We are now starting to contact customers to rebook missed repair appointments.

Service updates here

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Your brand new customer portal is live!

Over the coming weeks, you will receive a new tenancy reference number in the post. Once you receive your number, signing up to the new portal is as easy as one, two, three:


1. head to: www.bromford.co.uk/createyourpassword

2. create a password for your account and confirm your email address

3. enter your new tenancy reference number in the portal to start using your account straight away

With your new online account you can: Mobile mock up of payments account page of new customer portal. It shows the layout of the customer address, main account, sundry account, recharge account and where to click to make a payment.

  • pay your rent or make a payment anytime
  • request a repair from your smartphone or tablet
  • view your account(s)
  • access help and advice
  • view your upcoming appointments 
  • view and amend personal details 

Our new customer area will also boost your payment options and cut down wait times. You'll be able to make card payments on our secure payment page or through a new automated telephone payment line.

 Icon of a reciept icon of a person in a screen   icon of a rench icon of a question mark icon of a person     icon of a calendar