We’re upgrading our repairs system to help us provide a better service for our customers.
From 2pm Friday 13 February to 8am Tuesday 17 February, we will be running an emergency-only repairs service. You can report emergency repairs on 0330 1234 034 or non-emergencies repairs via your customer portal. Thank you for your patience while we make these improvements.

Who we are


We're part of one of the biggest housing associations in the country, Bromford Flagship LiveWest. As Bromford, we:

  • Own over 47,000 homes in the West Midlands and West of England, with over 50% of our homes in our top four areas (South Gloucestershire, Tewkesbury, Cotswold, and Lichfield)
  • We are delivering our 2023-2027 corporate strategy with a focus on place, scale and impact as we continue to deliver our core business of social housing
  • We lead our own sustainability agenda and our accredited Sustainable Finance Framework is driven by our corporate strategy, which in turn drives our sustainability linked loans

Our history

Bromford Timeline

Our strategy for 2023-2027

Read more about our objectives, our customers and how we measure our success against them in the our strategy.

a bromford colleague working in an office

Do you have a HR or media enquiry?

If you're a customer, please don't report repairs or submit complaints using this form, you should use another option on this page.