Paying your rent
You can pay your rent quickly and easily in the following ways:
From April 2021, there will be changes to your rent and/or service charges, find out more on changes to your rent.
Paying by Direct Debit
Paying by Direct Debit is by far the simplest way to pay your rent.
Want to set up a direct debit?
Log in and complete the form below to set up a Direct Debit. If you don't already have an account you can register for an online account below.
Why is it better to pay my rent by Direct Debit?
Paying by Direct Debit is a simple and quick way to pay your rent and other regular payments straight from your bank or building society account. Payments are taken automatically so you don't have to worry about forgetting to pay.
It also offers a payment guarantee - so, if the bank or we make an error, you can be refunded by your bank or building society straight away. We will always let you know if there are any changes to the amount or your Direct Debit and will give you at least 10 working days advance notice.
Severn Vale customers can set up Direct Debits over the phone
Call 01684 272727, press option 1, then option 3. You will need your, bank account number, sort code and the name of the account holder.
Paying your rent online
Certain banks now have MasterCard debit cards - this may apply to you, please check the logo on your card, and when making payment select the MasterCard option to complete your payment.
You can pay your rent quickly and easily online in just a few easy steps.
If you are a legacy Merlin or Severn Vale customer, you can pay your rent online by following the links below:
Paying with a swipe card
If you have lost or damaged your swipe card , unfortunately we are no longer able to replace or issue swipe cards as a method of payment . However there are other ways to pay your rent which you will find much more convenient and easy to use. These are listed above with guides on how to use them.
Your Neighbourhood Coach will be happy to talk you through any of these methods if you need further assistance.
Phone - Severn Vale customers only
Pay over the phone (Allpay)
Call 01684 272727, press option 1, then option 1. To use the Allpay automated payment line you will need to have your rent card ready.
By contacting Allpay via 01684 272727, you will not be charged their call rates.
Building up credit in your rent account
When you live in one of our homes we will always advise you to pay a little extra on top of your normal rent if you are able to. This will help you build up credit on your account that you can then use on a rainy day or if your circumstances ever change unexpectedly so that you have some money to help with your rent. We will always make sure that paying this little extra is not leaving you short and that you can afford it. To find out more take a look at the short video below.