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Customer updates has been closed you may have been redirected here. If you're a Merlin customer and want to pay your rent or access SeeMyData head to the make a payment page, to report a repair submit the contact us form. 


You can pay your rent quickly and easily in the following ways:

From April 2021, there will be changes to your rent and/or service charges, find out more on changes to your rent.

Direct Debit

  • Paying by Direct Debit is by far the simplest way to pay your rent. 

    Want to set up a direct debit?

    Log in and complete the form below to set up a Direct Debit. If you don't already have an account you can register for an online account below.

  • Paying by Direct Debit is a simple and quick way to pay your rent and other regular payments straight from your bank or building society account. Payments are taken automatically so you don't have to worry about forgetting to pay.

    It also offers a payment guarantee - so, if the bank or we make an error, you can be refunded by your bank or building society straight away. We will always let you know if there are any changes to the amount or your Direct Debit and will give you at least 10 working days advance notice.



Building up credit in your rent account

When you live in one of our homes we will always advise you to pay a little extra on top of your normal rent if you are able to. This will help you build up credit on your account that you can then use on a rainy day or if your circumstances ever change unexpectedly so that you have some money to help with your rent. We will always make sure that paying this little extra is not leaving you short and that you can afford it. To find out more take a look at the short video below.