You can pay your rent easily in the following ways:
 

Direct Debit Online payment At a Paypoint location By telephone


You can find your account reference number on your recent rent review letter.

Direct Debit

 

  • Paying by Direct Debit is by far the simplest way to pay your rent. You can contact us to set up a Direct Debit.

  • Paying by Direct Debit is a simple and quick way to pay your rent and other regular payments straight from your bank or building society account. Payments are taken automatically so you don't have to worry about forgetting to pay.

    It also offers a payment guarantee - so, if the bank or we make an error, you can be refunded by your bank or building society straight away. We will always let you know if there are any changes to the amount or your Direct Debit and will give you at least 10 working days advance notice.

     

Online

 

  • If you have a payment swipe card you can pay your rent online at any time using the allpay website or free mobile app.

    If you don't have a payment swipe card yet you can order one here.

  • We use allpay for online rent payments, a secure bill payment service. To sign up, visit the allpay website and follow the step by step instructions. You'll need to have a payment swipe card first and your debit or credit card to complete the sign-up process.

    If you don't have a payment swipe card yet you can order one here.

    You'll need the reference number on your payment swipe card and your debit or credit card details to make a payment.

    The allpay mobile app

    If you own an Apple, Android or Windows smartphone you can download the free mobile app from the Apple App Store, Windows Phone store or Google Play to make a payment.

     

  • If you're unable to use your payment swipe card please contact us on 0330 1234 034.

     

At a PayPoint location

 

Phone

  • You can pay your rent over the phone by calling our customer service centre during our opening hours on 0330 1234 034.

  • If you can't use your payment swipe card, don't worry - you can still make a payment. You'll need your customer reference number instead. If you don't have your customer reference number either, call us first on 0330 1234 034 before calling 0844 5578323. 

    Alternatively you can also call Bromford on 0330 1234 034 to make a payment. Our lines are open 8am to 6pm Monday to Friday and Saturdays 9am to 5pm.