Paying your rent
You can pay your rent easily in the following ways:
|Direct Debit||Online payment||At a Paypoint location||By telephone|
You can find your account reference number on your recent rent review letter.
Paying by Direct Debit
Paying by Direct Debit is by far the simplest way to pay your rent. You can contact us to set up a Direct Debit.
Why is it better to pay my rent by Direct Debit?
Paying by Direct Debit is a simple and quick way to pay your rent and other regular payments straight from your bank or building society account. Payments are taken automatically so you don't have to worry about forgetting to pay.
It also offers a payment guarantee - so, if the bank or we make an error, you can be refunded by your bank or building society straight away. We will always let you know if there are any changes to the amount or your Direct Debit and will give you at least 10 working days advance notice.
At a PayPoint location
Paying with a swipe card
You can pay your rent at the counter of any Post Office, or any supermarket, newsagent's, off-license or petrol station displaying the PayPoint logo. You'll need a swipe card to do this.
If you don't have a payment swipe card yet you can order one here.
Where is my nearest PayPoint outlet?
Find your nearest PayPoint outlet.
There are over 28,000 PayPoint locations throughout the UK, so you can pay your rent over the counter virtually anywhere in the country. 95% of the UK population live within 1 mile of a PayPoint outlet.
What should I do if I lose my card or it stops working?
If you don't have a payment swipe card or your card has stopped working you can order one here.
Paying over the phone
You can pay your rent over the phone by calling our customer service centre during our opening hours on 0330 1234 034.
Building up credit in your rent account
When you live in one of our homes we will always advise you to pay a little extra on top of your normal rent if you are able to. This will help you build up credit on your account that you can then use on a rainy day or if your circumstances ever change unexpectedly so that you have some money to help with your rent. We will always make sure that paying this little extra is not leaving you short and that you can afford it. To find out more take a look at the short video below.