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Click on the links below to view who is responsible for which type of repair.

If you live in a Bromford scheme, the responsibilities are different from those listed above. Speak to the Bromford colleague who manages the scheme to find out who is responsible for what.

Homeowners are generally responsible for their own repairs but we are responsible for communal areas as shown above.

    • roof, chimney, gutters, down pipes
    • outside walls and floors
    • external doors and frames
    • windows, frames, sills, catches and sash cords
    • baths, basins, sinks, toilets, cisterns and waste pipes
    • meter cupboard doors
    • drains and waste pipes
    • sockets, switches and light fittings
    • central heating, water heaters and fitted fires,
    • Garden fences which face a public boundary
    • communal entrances, halls, lifts, passageways, rubbish chutes and other communal parts including their electrical lighting and a shared TV aerial.
    • we will also undertake external repairs and painting of your home and any communal areas on a set cycle

Unfortunately we do not repair damage in your home caused by you, or your visitors.

If you live in a Bromford supported scheme, the responsibilities are different from those listed above. Speak to the Bromford colleague who manages the scheme to find out who is responsible for what.

Homeowners are generally responsible for their own repairs but we are responsible for communal areas as outlined above.

To report an emergency repair, call 0330 1234 034

For any non-emergency repairs, report a repair here.

Are you responsible for a repair?

Our 'How-to' guides and videos give you a step-by-step guide on how to complete simple repairs around your home. Check them out here.

Do you know about rechargeable repairs?

If you cause damage to your home, whether accidental or on purpose, it is your responsibility to put this right. On occasions we may have to repair the damage to make the home safe but unfortunately we will then have to charge you for the work carried out. Read more here