Latest customer update from Rohini
I have to admit that I’m a big fan of the summer months, so I do hope whether it’s a stroll to a local park or a family getaway somewhere, you manage to enjoy the best of the Great British sunshine in the weeks ahead. And despite England’s heart-breaking Euro 2020 final defeat – we won’t talk about that – there is much to be looking forward to as a Bromford customer as restrictions continue to ease from today.
This month I want to share with you how we are responding to the Prime Minister’s latest announcement, some of the wonderful things our customers continue to do in helping our communities to blossom, and what the latest is on our drive to target damp and mould issues when they arise.
Opening up safely
It is great news that we continue lifting lockdown restrictions in England and we will do so carefully and cautiously to ensure the safety and wellbeing of all.
From today, Monday, 19 July:
- if you would feel more comfortable with an engineer or neighbourhood coach wearing a face covering, please don’t hesitate to ask. All of our colleagues will have masks with them and will be respectful to individual concerns
- all of our frontline colleagues will continue washing hands or using hand sanitiser throughout the day to maintain a high level of personal hygiene and to minimise the spread of viruses including Covid-19
- if you have tested positive and have been asked to self-isolate, please fill out this form as soon as possible so that we can reschedule our visit
- the guidance around social distancing has ended. However, colleagues will continue to respect space wherever possible and we encourage you to keep your property well ventilated by opening windows and doors, and letting the fresh air in
Getting down and dirty
Talking of letting the fresh air in, there’s of course one thing better than that and that is getting outside particularly while the weather is kind to us. Steve, one of our Shropshire customers, has spoken openly and inspirationally about how getting out into the fresh air has transformed his mental health and also helped spruce up his neighbourhood in the process.
Please give Steve’s brilliant story a read and remember to let me know if you have a similar story to share as we love hearing from you.
Shaping our approach to damp and mould
We’ve been very open that although it remains a small fraction of our overall number of customers, we aren’t always getting things right when it comes to damp and mould and it’s one of our top priorities for the coming year. We cannot improve in this area without the honest feedback from customers, and that’s why we discussed it at our most recent meeting of the Customer and Community Influence Network (CCIN) which is a group of involved customers who meet monthly.
Please check out the video of the latest meeting below to see how the conversation went and if you would like to get involved in shaping any of our services moving forward, please drop our customer involvement officer Delphine Guillemoteau a line at firstname.lastname@example.org.
What’s happened with my repair?
Last month we told you about a backlog on day to day repairs that we were working hard to clear. Whilst we still have a way to go, I’m pleased that we have made progress on this and if you haven’t already, you will hear from us soon. In the next four weeks, we expect every customer with an outstanding job to have been contacted and an appointment confirmation made. I know it can be a frustrating wait so thank you for bearing with us and your patience is very much appreciated.
I hope you enjoyed reading this month’s customer email and if you’re anything like me, most of your free time will be spent catching up with highlights from the Tokyo Olympics once it starts on Friday. I’ll be back to update you on more from the world of Bromford next time.
All the best,
Chief customer officer