Priority service for vulnerable customers
The content in this article may now be out of date. Please try searching for a more recent version.
Do you (or someone you know) have a disability or health issue that means you depend on electricity to help you around your home? Maybe you have a stair lift, a hoist, a nebuliser or ventilator that needs electricity to work.
What would you do if there was a power cut?
Did you know that Western Power Distribution (the people who look after the power cables in the Midlands, South West and Wales) offer guidance and support to vulnerable customers through their priority services register.
By registering on their priority service register, Western Power Distribution will:
- Provide a direct number to call, so you can get straight through in the event of a power cut.
- Ring and tell you about planned interruptions to the electricity supply.
- Agree a password before any visits, so you feel safe.
They also have an agreement with the British Red Cross which allows them to attend large scale emergencies and support customers without power.
You don’t necessarily need to be physically unwell to receive the support – Western Power Distribution will also offer the help and advice to vulnerable customers who may be at risk due to mental health, age or problems with communicating.
To register for the priority services register please complete the form here.
Even if you don’t qualify for to register it’s always good to be prepared – take a look at this information about what to do if there is a power cut.