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Following recent reports from the Care Quality Commission (CQC) about Royal Court, we would like to reassure customers and their families that we strive to ensure that the standards of care delivered are of the highest quality and that there is no risk to them.

On the 13th of December 2011 Bromford had an unannounced inspection that focussed on the care and welfare of people at Royal Court, Cheltenham.

On the 1st of February 2012 the Commission sent Bromford its response to the inspection. Whilst they were happy with the management of medication and the safeguarding of people who use our service, they had some concerns in other areas.

We looked at the details of the Commission's report and there were two main areas of concern. Firstly, that care plans were not being regularly reviewed and therefore some plans did not accurately reflect the actual care that was being given to residents. Secondly issues such as falls and illnesses were not consistently recorded in the scheme's daily record or some residents' care plans.

Whilst we accept this level of care practice and lack of appropriate planning and recording is not acceptable we feel that the report's findings failed to take into account individual circumstances and took a broadbrush approach in the assessment. Bromford lodged a representation with the CQC on this matter.

Since we've had this notification from the Commission, every care plan has been reviewed and updated accordingly and Bromford has informed the Commission of this. Furthermore, we have been working with the Commission and the County Council about implementing new care plans for everyone living at Royal Court.

We are confident that the new systems in place will ensure that we continue to regularly review requirements and plan and deliver care that promotes individual needs whilst ensuring safety.

Following the announcement of the notice a number of customers and professionals have spoken out in support of the scheme.

Peter Jones' mother has lived at Royal Court for over three years and has been very happy during her time there. She now has dementia but Peter said she had no complaints after moving into residential care from her own home after repeated falls. Peter said: "She went for a one-week trial and liked it so has stayed there ever since. There haven't been any problems and it's really handy for visits too as I only live five minutes away."

A local mental health manager has been involved with Royal Court for the last ten years. She said: "Royal Court has an open attitude and a willingness to look at the individual behind the diagnosis. It can be harder to accommodate patients with mental health issues. I have recently placed three clients there with dementia, psychosis and bi-polar which can frighten a lot of people but the staff at Royal Court are always very, very willing to help. I have been really happy with them and like their ethos and set up. It's such a benefit that people can see they will still have their own front door - it doesn't have the look of a care home. It really helps to get over the hurdle of putting someone into care."

A local community Parkinson's disease nurse said: "The staff are polite and helpful and receptive to training. I have placed eight people there recently and the fact that Royal Court offers double bedrooms is such a bonus and means couples can be easily accommodated. If someone remains in care there it can mean they avoid hospital admission."