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Ever had a burning question about your home and wanted it answered straight away? Or have you ever fancied the freedom and simplicity of managing your account online, whenever and wherever you want?

The great news for customers is that soon you can with the launch of our brand new customer portal, MyBromford. This one-stop shop for all of your customer needs will be rolling out in phases to the people living in our homes from winter 2019. It will allow you to pay rent, set up a direct-debit, request a garden or home alteration, upload documents for your neighbourhood coach, apply for a new home, or access helpful ‘how-to’ guides at the click-of-a-button!

As more of our customers make the transition to getting active online, we want to make it easier for you to access advice and services saving you time to do the things that really matter to you.

What we need customers to do

In preparation for your new online account, we are starting to send customers a really short text or email survey to find out how confident you feel about accessing and then using the internet. Some people will use the internet quite easily every single day while others may be new to the web and need additional support to improve their internet skills – by responding to the survey we can start to build up a better picture of the customers living in a Bromford home.

Responding to the survey will also, crucially, allow us to store your up-to-date details in our new system, enabling you to create a MyBromford account and get started as soon as it goes live later this year.

The survey takes 1 minute to complete so please look out for it and respond! Have a question about the survey or your new customer portal? Please speak to your neighbourhood coach who will be happy to answer any questions you have. Not know who your neighbourhood coach is? You can find out here.

Communications Manager - whether it's telling customer stories, proactive and reactive media relations, social media, or photography, I'm your man!

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