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As we return to normal, here's how you can contact us:

We are now starting to contact customers to rebook missed repair appointments.

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How to reset a boiler

From time to time you may need to reset your boiler, and it really couldn't be easier. Take a look at this video to find out how.

Before the reset note down the fault code displayed, e.g. F28 or F29, as this will be the reason the reset is needed and will need to be addressed - such as the example in this video of running out of gas. If you need support please contact our customer services team on 0330 1234 034 or head to our contact us page.


*How to reset a boiler*

*For Health and Safety in this video are designed to help you. If you do not feel confident or able to complete the repair safely, please seek further help and advice.  If you’re a Bromford customer, feel free to call 0330 1234 034*

"Hello there my name’s Mark from Bromford and in this short video I’m going to show you how to reset your Vaillant ecotech pro 28 boiler in the event of you running out of gas."

"If you do run out of gas your boiler will be showing a fault code of F28, flashing. Obviously, you need to top up your gas meter first as you do normally."

"To reset your boiler simply press this little button here for two seconds. That’s your boiler reset now. It will clear the code and your boiler will run."

*If you have followed these steps and you still have a fault or if you’re unsure, please contact us: 0330 1234 034. Facebook: Twitter: @Bromfordhelp*