It's normally easy to get your boiler back up and running. If you're happy and able to try a few simple things, you don't need to wait for us.
What can you do
Reset your boiler
Your boiler might need a simple reset.
- Push the reset button for up to ten seconds
- Wait a few minutes for the boiler to start
If it doesn't work, try the following things too.
Top up the pressure
Boilers can stop working if the pressure is too low. If the pressure gauge reads below '1' you'll need to top up the pressure.
Turn the boiler's power on
One common problem is a blank display on the clock and the boiler. This can happen when the main switch has been accidentally turned off. This is particularly common when you're boiler is in a cupboard.
To fix this, you can check that the mains switch, sometimes called a fused spur is turned on.
Turn up your thermostat
Check your thermostat hasn't accidentally turned down, preventing the heating from turning on.
To fix this, turn the thermostat to a high temperature and wait to see if the radiators start heating up. Once they do, you can return the thermostat to a comfortable temperature.
Check you have credit on your gas meter
You can do this by pressing the button marked 'A' on your meter and following the on-screen instructions. If you're out of credit, you'll need to top up in your normal way.
Check if your boiler's white pipe is frozen
See our winter heating tips if it's been below freezing outside and your boiler has stopped working. Watch this video from 1.05 minutes in to see how to use Boiler Bouy when your condensate pipe freezes
Getting more information
You can find more information by checking your boilers manual. You can find this online by searching for your boiler's make and model. Some of the more common boilers manuals are listed here:
- Ideal Icos
- Ideal Isar HE 24,30,35
- Ideal Logic Combi 24, 30, 35
- Potterton Promax ERP combi 24, 28, 33
- Vaillant
- Vokera linea 28
- Worcester Greenstar 28i junior
If there's a chance that the temperature has been below freezing, and your boiler is now not working, watch this video from 1.05 minutes in to see how to use Boiler Bouy when your condensate pipe freezes
What we can do
If you rent your home from us
If you've followed all these steps and you still need help with your boiler, please report a repair online.
If you own or lease your home
You're responsible for arranging a repair. Find a competent gas-safe registered engineer on the gas-safe register website.