As a shared owner, here you can find out more about your home and what you can do. Use the links to find out more:
Buy more shares
As a shared owner you may be able to buy more shares* in your home. This is called staircasing. Our guide to buying more shares will tell you how step by step.
To find out if you have enough equity in your home to buy extra shares, and for an estimate of how much a new mortgage might cost, contact an independent financial advisor.
For further information on independent financial advisors please visit the Help to Buy agent in your area by using the links below:
- Instruct an independent valuation. Valuers details can be found in our guide to buying more shares
- Complete, sign and return a Notice to Buy more shares form
- Instruct a solicitor to act for you
- We will instruct our solicitor on receipt of your Notice to Buy more shares form
- You have three months from the date of the valuation to buy your shares.
*Most leases will allow you to buy up to 100% of the property. We will check this when you apply.
**For further information regarding solicitors please visit the Help to buy agent for your area by using the links below:
Our joint responsibilities
As a leaseholder you have special rights and responsibilities for your home. The lease is a legal contract between you and Bromford which sets out our responsibilities.
The lease is a legal contract between you and Bromford which sets out our joint responsibilities. As a shared owner you have a leasehold interest in the property and Bromford is the landlord.
When you purchased the property your solicitor would have given you a copy of your lease. If you have a mortgage on the property your mortgage lender may also hold a copy. You may also be able to obtain a copy from the Land Registry.
A shared ownership lease typically lasts for 125 or 99 years from the date the first person bought a share in the property. The length of the lease decreases over time.
If the property is sold to a new shared owner, the lease is simply assigned to the new owner – a new lease is not created. It is possible to extend the term of a shared ownership lease. Please see the dedicated section below.
• Pay your rent and buildings insurance
• Take out contents insurance
• Maintain your home and carry out your own repairs
• Pay a service charge if there are communal areas to be maintained
• Contact us if you want to move out of the property or buy more shares
• Ask our permission if you want to carry out alterations
• Let us into the property after giving you notice to view the condition of the property or to repair an adjoining property or communal areas.
• Make an effort to sort out differences with neighbours
• Keep safe – arrange regular gas servicing
• Ensure buildings insurance is in place
• Maintain and repair any unadopted communal or shared areas, roads or grounds and the structure of apartments
• Collect the rent and any service charge payments from you and notify you of any changes
• Provide easy access to services
The leasehold advisory service can provide you with free advice on the law affecting residential leasehold property.
Selling my shared ownership home
Find out how to sell your shared ownership home.
Can I extend the term of my shared ownership lease?
A shared ownership lease typically lasts for 125 years or 99 years from the commencement date in the lease. Your solicitor should have given you a copy of your lease when you bought the property. You can obtain a copy of your lease from Land Registry by paying a small fee. Once there is less than 70 - 80 years left on your lease, this can affect the value of the property and it might be more difficult to sell the property.
If the shared ownership property is sold the original lease is simply assigned to the new shared owner rather than a new lease being created.
Mortgage lenders are often unwilling to provide a mortgage on a property where there are less than 70 years left on the lease.
There is no statutory right to a lease extension. We will consider granting lease extensions on shared ownership leases on a voluntary basis where there is less than 70 years remaining on the existing lease.
View the guide – shared ownership lease extension getting started.
Make an insurance claim
We arrange the buildings insurance on your home. There are some exceptions when someone else owns the freehold and another managing agent provides services. If this applies to you, we will have told you when you moved in.
Our buildings insurance policy insures the structure against loss, destruction and damage. It does not cover damage or loss to the contents of your home - you will need to insure for this.
In an emergency you should take any immediate action required to protect your property from further damage, such as boarding up, switching off gas, water or electricity.
Any settlement will be subject to the deduction of any applicable policy excess.
Our policy runs from 28 September 2020 to 27 September 2021.
To make a new claim or to discuss an existing claim under this policy, please us the contact details below quoting Bromford Housing and policy number 2020CP000211
Tel: 0345 266 9660
Fax: 01908 302 345
If you are making a claim for an incident before 28 September 2020, then you will need to claim via our policy that was in place for that period. To make a claim, please contact Arthur J Gallagher on 01245 341255 during office hours. You will need to quote Bromford Housing.
If you need to make a claim contact: Rhian Hooper, Claims Manager at Arthur J Gallagher Housing
Telephone: 01245 341229
If you require the Summary of Cover for the period 28 September 2019 to 27 September 2020, please contact our insurance team by emailing firstname.lastname@example.org or telephoning 0330 1234 034.
Please be aware that you need to take out your own contents insurance. Find out more about contents insurance.
Alterations on shared ownership properties
You may need our permission to carry out any improvements or alterations to your shared ownership property. Please refer to your lease for guidance. If permission is required please complete an alteration request form.
Please note: Administration fees are applicable for considering this request. Payment of the fee is required in advance of the service being provided (a sales invoice will be sent to you following receipt of the alteration request form). Fees are non-refundable in the event that consent is not given or if you decide not to go ahead with the works.
If you wish to remortgage to fund the cost of improvement works, your mortgage lender also needs to contact us for permission.
Repairs on shared ownership properties
If you live in a shared ownership home you are responsible for all repairs to your house.
This includes repairs to:
- Central heating, water heaters and fitted fires
- Sockets switches and light fittings
- The roof, gutters and downpipes
- Baths, basins, sinks, toilets, cisterns and waste pipes
- Drains and waste pipes
If you live in a shared ownership apartment you are responsible for all repairs to the inside of your property. We or another managing agent are responsible for:
- Communal entrances, halls, lifts, passageways, rubbish chutes and other communal parts
- External repairs and painting of the exterior of the apartment and any communal areas on a set cycle
Report a repair - To report a repair to the structure of the building or communal areas please call us on 0330 1234 034.
Subletting a shared ownership property
You are not allowed to sublet a shared ownership property.
We will only give permission for subletting in exceptional circumstances.
• If your employer has asked you to work abroad or away from home temporarily
• If you have to move out of the property to care for a relative
• If you are suffering from domestic violence, racial harassment or other form of harassment
• If you have been marketing your property for a long time and have been unable to secure a sale.
Permission will only be given for up to 12 months and if you have a mortgage on the property your mortgage lender will also have to agree.
Complete and return an application to sublet a shared ownership property with payment of the administration fee.
If you own 100% of your apartment and with to sublet please complete and return an application to sublet a leasehold property with payment of the administration fee. We will usually agree to this as long as you have not purchased a rented home from us under the Right to Buy or Right to Acquire scheme in the last 5 years.
Download the subletting a leasehold property form
Your rent and other charges
There are a number of different things that customers are responsible for paying for. To find out what you're financial responsibilities are head to our homeowner payments page.
Adding or removing someone's name from a lease
If you own a shared ownership property we will need to agree to any changes to the person/people named on the shared ownership lease.
If we agree to the change you will also need to instruct a solicitor to register the changes at the land registry.
If you have a mortgage on the property and the person/ people named on the mortgage is/are changing we will also need to agree to these changes.
View our step by step guide to transferring a shared ownership lease from joint names into one persons name.
To transfer a shared ownership lease from one name into joint names view our step by step guide.