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The Gloucestershire Locality Influence Network (LIN) is a team of customers who collaborate with Bromford colleagues to help shape and influence what is happening in their locality. By using their life skills and experience customers help improve the way we deliver our services. There is also an opportunity to influence what is happening in the wider community and make it a better place to live in.

Over the months customers part of the Gloucestershire Locality Influence Network decide to focus on the role of neighbourhood coaches in the locality and the specific challenges and opportunities they face. Customers also wanted to explore the level of partnership working taking place in the locality and better understand the type of collaborative work that Bromford is involved in.

We are still recruiting customers to join the Gloucestershire Locality Influence Network and would love to hear from you if you are interested in volunteering some of your time.

Customers get involved for many reasons, the most common reasons include:

Holding us to account.
Embracing and promoting the values of social housing.
Learning new skills through doing and training.
Gaining new experiences, meeting new people and keeping your mind and body active. 

If you want to find out more contact Delphine Guillemoteau (Customer Involvement Officer) on


Latest LIN update

Date: 13 May 2020

Customers focus on community building in Gloucestershire locality

Customers invited Locality Manager Cathy Michaels to talk to them about the role community building/development plays in the professional life of a neighbourhood coach. Cathy explained that with the outbreak of COVID-19 so many community building activities have taken place: it has been fantastic to witness this happen. Encouraged by their coaches customers have stepped up to deliver groceries to more vulnerable customers and/or members of their community and set up ‘essential shopping’ services. Parish councils have actively engaged with members of their community and become active stakeholders in the community. Local shops have also provided support to those relying on them for supplies. Bromford colleagues have also worked closely with Gloucestershire’s community help HUB. Customers were pleased to hear that out of adversity something new emerged encouraged by Bromford’s vision of what neighbourhood coaches can achieve working in their community.