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Updated: Monday 30 March 2020 at 14.35

The spread of coronavirus is changing every day and we continue to follow the advice from the government and Public Health England. This means while we will continue to support customers, we will no longer be providing a full range of services. 

Visit our frequently asked questions page for all the latest updates on our services during this time  

However, if you’re self isolating or have been diagnosed with coronavirus and we’re due to visit you in your home it’s really important that you call us on 0330 1234 034 or complete the form below to let us know beforehand. If you are a former Merlin customer please call us on 0300 123 2222 and if you are a former Severn Vale customer please call us on 01684 272727. 

We will continue to monitor the situation carefully over the days ahead and will update this page, our frequently asked questions page and our social media channels on Facebook and Twitter should things change, so please keep check back for further updates.

All the latest information, advice and facts about coronavirus are available on the website

Find out how long you should self-isolate for if you have symptoms

Find out if you are at very high risk of severe illness from coronavirus - you will have received a letter from the NHS to let you know. 

Let us know if you are self-isolating due to Coronavirus

We will contact you once you are no longer self-isolating to reschedule any appointments.
Please add the date from which you isolated.