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Service updates

As we return to normal, here's how you can contact us:

We are now starting to contact customers to rebook missed repair appointments.

Service updates here


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Updated: Wednesday 29 July 2020 at 3.20pm

As the government continues to ease their coronavirus restrictions, we've safely reintroduced many of our services including non-urgent repairs and our planned maintenance programme. 

All service reintroductions are being done in a phased way so that we can deal with a significant backlog of requests as well as ensuring the safety and wellbeing of all. This remains our number one priority. 

Frequently asked questions

Visit our frequently asked questions page for all the latest updates as our services before to come back online.

How we're keeping everyone safe

Find out what we are doing to keep everyone safe when we visit your home. You can also watch the video below.

Get in touch with us if...

You are self-isolating because you or your household is either showing symptoms of coronavirus, have tested positive, have been told to self-isolate by NHS test and trace, or have returned to the UK from a country outside of the government’s travel corridor, then please let your neighbourhood coach know. If you have a repair or annual safety check scheduled during the period of your self-isolation, please call our customer service centre by contacting us

Further information

All the latest information, advice and facts about coronavirus are available on the website.

Find out how long you should self-isolate for if you have symptoms.

Find out if you are at very high risk of severe illness from coronavirus - you will have received a letter from the NHS to let you know. 

Keeping everyone safe when we visit your home.

Watch the video to find out more about the steps we are taking to ensure everyone is safe when we come out for a home visit.