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Make a complaint

We want to make sure your complaints are resolved as quickly and easily as possible. When you make a complaint, it should feel like we have listened, been interested in finding you a solution and taken responsibility.

You can find out more in our complaints policy.

PLEASE NOTE: We introduced a new complaints policy as of 6 May 16. If you have made a complaint before this time, it will follow the previous policy. Please speak to your contact at Bromford if you would like a copy of this. 

We'd also like to hear from you if you have received great customer service and would like to praise us. 

Got something to shout about?  Use the form below to let us know.