Make a complaint
We want to make sure your complaints are resolved as quickly and easily as possible. When you make a complaint, it should feel like we have listened, been interested in finding you a solution and taken responsibility.
You can find out more in our complaints policy.
PLEASE NOTE: We introduced a new complaints policy as of 6 May 16. If you have made a complaint before this time, it will follow the previous policy. Please speak to your contact at Bromford if you would like a copy of this.
We'd also like to hear from you if you have received great customer service and would like to praise us.