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Feedback and performance

We need you to tell us what you think, so we can make improvements and deliver a service that leaves you wanting to recommend us to your friends.

How can I leave feedback?


Submit a feedback form by clicking here.

Send us a text

Drop us a text message on 07797 805 644 - just start your message with feedback!


Why not head over to our Facebook page to to send us a message, you can even find our latest news there too!

Click here to go to Facebook


Are you a twitterer? We are! Fly on over to Twitter and and leave feedback there!

Click here to go to Twitter

Our latest performance

We listen to you in many ways, either by phone, text, email and even social media like Facebook and Twitter – and we wanted you to know how we are performing! Check out our latest infographic here

Customer Annual Review

At the end of every financial year, we take a look back on what promises we made to you and how we perfromed against them. We also look at all the feedback you've given us and ideas you've shared to make out commitments for the future, as well as sharing any other exiciting projects we have on the horizon. We call this the Customer Annual Review.

Read our completely digital 2014 Customer Annual Review.

Our Performance

You can also view a snapshot of our latest feedback performance.

There's also the Bromford Lab - our experimental area where we test out new services and products.

Have you got an idea for an improvement or even an idea for a new service? Then call our Bright Ideas Hotline on 01902 396 851 and leave us a message! 

Contact Matt

  • Matt Smart
    Matt Smart

    Digital Communities

    Contact Matt for more information about the Bromford Lab

    • Tel: 01902 396893
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