Give us your feedback
We need you to tell us what you think, so we can make improvements and deliver a service that leaves you wanting to recommend us to your friends.
We are open and transparent about our performance and 'how we're doing'. Click on the headings below to give us your feedback or find out more about how we're doing.
You can also visit the Bromford Lab - our experimental area where we test out new services and products. We would really like it if you would take a look and tell us what you think, it really gives you a say on your services before we launch them. After all - they are being designed for you.
- Give us your feedback
We need you to share your feelings with us so that we know where we need to make improvements, as we want to deliver a service that leaves you wanting to recommend us to your friends. Plus, we hold a monthly prize draw of £100 for those who take part as a thank you!
Our last winner was Miss Webster from Hall Green, Birmingham! Congratulations and thanks for your feedback!
You can tell us what you think of our services through any of the ways shown below:
Online: Complete a feedback form
Text: 07797 805644
- Our latest performance
We’ve been running our feedback programme for a number of years now and have gathered a lot of customer information along the way. We use this to help us identify problems and improve our services because, as you know, we’re always looking for ways to improve!
View our latest performance here.
- Customer Annual Review 2013
This year we really wanted you, the customer, to be actively involved in shaping our customer annual review. We decided that we were going to let our customers share their feedback and stories: good or bad, in whatever format they wanted. We had blogs, pictures, videos and we even had thoughts jotted down on napkins. The variety of content is what made this year’s review special, it made it real.
View our latest 2012/13 Performance Infographic or click on the image below to view the Annual Review...
- Value for money
If you want to know more about our Value for Money (VfM) Self Assessment, click here.