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Feedback and performance

We need you to tell us what you think, so we can make improvements and deliver a service that leaves you wanting to recommend us to your friends.

Customer Annual Review

At the end of every financial year, we take a look back on what promises we made to you and how we perfromed against them. We also look at all the feedback you've given us and ideas you've shared to make out cmmitments for the future, as well as sharing any other exiciting projects we have on the horizon.

We call this the Customer Annual Review. So to read our 2014 review, all completley digitally, just CLICK HERE!

Our Performance

You can also view a snapshot of our latest feedback performance here.

By giving us feedback, you're also entering yourself into our monthly prize draw of £100 - just as a thank you!

There's also the Bromford Lab - our experimental area where we test out new services and products.

Have you got an idea for an improvement or even an idea for a new service? Then call our Bright Ideas Hotline on 01902 396 851 and leave us a message! 

How can I leave feedback?

Online
Submit a feedback form by clicking here.
Send us a text
Drop us a text message on 07797 805 644 - just start your message with feedback!
Facebook
Why not head over to our Facebook page to to send us a message, you can even find our latest news there too! Click here to go to Facebook
Twitter
Are you a twitterer? We are! Fly on over to Twitter and and feedback there! Click here to go to Twitter
Our latest performance
We listen to you in many ways, either by phone, text, email and even social media like Facebook and Twitter – and we wanted you to know how we are performing! We have a new (and very different) way of presenting the feedback you have given us over the last year in this infographic. We'd also like to hear your thoughts about the way we have presented these, head over to the Bromford Lab to let us know! View our latest performance here.

Contact Matt

  • Matt Smart
    Matt Smart

    Digital Communities

    Contact Matt for more information about the Bromford Lab

    • Tel: 01902 396893
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