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As your rented home gets older we may need to improve or replace items including kitchens, bathrooms, central heating and double glazed windows and doors.

When your home is due for any improvement works, we'll let you know what work we are planning, when it is likely to happen and who will do it. In the unlikely event the dates are changed, we'll keep you fully informed. Depending on what's involved, we may discuss the work in more detail and ask you to pick choices.

We'll aim to visit your home every five years to carry out a routine inspection and maintenance. At the same time, an assessment is made of the condition of key components such as the kitchen, bathroom and windows which gives us information to decide on when these may need replacing on a planned programme of works.

If you are a homeowner living in a property with communal or shared areas, we may also consult you before we enter into a new contract to carry out substantial works to the structure or communal areas in the building or for services included in your service charge.

Your questions answered...

You may be wondering when a replacement is due in your home? Or when you will be contacted for works to be carried out. For our frequently asked questions on planned maintenance, check out our 'Your questions answered' guide

Central heating and solid fuel heating

We strive to have a full central heating system in all of our rented properties. If you currently have:

  • No or a partial system and would like to be considered for a full system or
  • Solid fuel heating and would like to be considered for either gas (where available) or electric central heating

Please contact our Customer Service Centre on 0330 1234 034.