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Your rent is one of the most important payments you will need to make but we appreciate that your circumstances can change.

If you ever fall behind with your rent, don’t ignore it. We appreciate that it can be a difficult and stressful situation, but telling us first can be the first step in the right direction. 

If you're struggling to pay your rent, call us on 0330 1234 034 straight away.

Let us help

If you find that we are trying to call you about your rent, don’t worry! We’re calling to try and help you.

When you call us, or if we call you, a colleague from our Home Income Team will discuss your finances and we will see how we can help. We may ask you how much money you have coming in or going out each month.

Housing Benefit

If you have made a new claim for housing benefit, it will be assessed. 

Try this simple benefits calculator which checks if you are eligible for financial help through welfare benefits such as Child Benefit, Council Tax Benefit or Pension Credit. The calculator will also show you how much you will be better off if you're in work.

If you're not entitled to full housing benefit payments, you will be expected to pay the rest of the rent. This is called a 'Shortfall'.

Whilst you wait for your claim to be assessed, make sure you pay your shortfall. This will help to prevent any arrears building up.

Making an arrangement

We will look to make an arrangement with you. You can then begin to clear any arrears you have.

Have a think about how much you can afford to pay. We want to help you but we don't want you to put any unneeded pressure on your finances. 

If you commit to paying more than you can, clearing your arrears will become more difficult for you. 

Help us help you

Make sure you keep us up to date if your circumstances change. The more we know, the more we can help. 

Where else can I find help?

We may offer you advice on the different external agencies you could visit, such as the Citizens Advice Bureau,Turn To Us or the Money Advice Service.

If you're aged between 16-24, live in Birmingham and are applying for or currently in social housing, 'Pay Ahead, Stay Ahead' can offer help and advice on money management. Find out more here.

How you can manage your money

My Money

We have a host of help and information on managing your money. From money saving tips, getting help with any debts and how to open a bank account. Find out more here.

Create a budget planner

Putting together a budget planner can give you a clear picture of where your money is from and going to. It can show you any areas that you need to cut back on and can help you plan your finances. Find out more here.

Benefits

Are there any benefits you’re entitled to? Are you getting the right benefits? Benefits can help increase your income and help support your day to day life. 

Try this simple benefits calculator which checks if you are eligible for financial help through welfare benefits such as Child Benefit, Council Tax Benefit or Pension Credit. The calculator will also show you how much you will be better off if you're in work.

Increasing your Income

There are different ways you can help boost the amount of money you can earn. Getting back into work is one of the ways you can do this. Find out more here.

Downsizing

You may find that moving to a smaller property will help reduce your outgoings. There are different ways to find a smaller property. Find out more here.