Service charges and other costs
When you rent a Bromford home, you may need to pay service charges for any communal services that are provided.
You may also pay for specialist support services for you or your home.
Find out more about how our charges are set below...
How do we calculate your service charge?
We adjust our service charges once a year at the same time of year as the rent review and this is known as a fixed service charge. These charges are only used to cover the costs to pay for the services you may receive.
Service charges are based on what the service costs us to provide. The cost for providing a service is calculated based on the previous year's costs, any known or estimated increases / decreases in cost for the current year and any adjustments for inflation.
The overall cost of the service is then divided between the customers who receive the service - that way each customer only pays for their share of the services they receive.
As an open and transparent organisation we send our customers a breakdown of their service charge calculations each time they are re-calculated.
What if you don't receive the service you've been charged for?
If you think you have been charged for a service you don’t receive, you will need to let us know the details. You can do this by contacting us.
What is the 'Additional Housing Management' charge?
Some Bromford customers receive additional support services such as home-help services which they will now pay for by an 'Additional Housing Management' charge.’
If you have any further questions please do not hesitate to contact us.