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Report a repair

We will repair defects to your home if they are due to fair wear and tear. We will not repair damage caused by you.

In an emergency, report your repair immediately on 0330 1234 034. DO NOT submit this online.

How to report a repair

Use the form below to report a repair. You can also send us a message on Twitter or Facebook

An appointment will be made at a time and date that is convenient for you. You will receive a text message confirming your appointment and a reminder text will be sent to you 24 hours before your repair appointment. Find out more about our repair priorities.