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Customer and Communities Network (CCN)

Our Customer and Communities Network (CCN) is a team of customers who work with us to achieve more - more for our customers and the communities in which they live. They work with senior colleagues and Board members to challenge and test the business, ensuring we’re delivering what we say we will as well as offering value for money.

Calling all customers!

Do you fancy getting involved and influencing our services for the better? Are you interested in your neighbours and how you can all work together to make your community a better place?

If the answer is yes, then take a look at our Network Member job advert and job profile. You could earn £2000 per annum plus travel expenses for being a critical friend.

CCN member Denise Cunningham tells us more about the role below, but if you're interested in joining the team, get in touch by completing the form below. We'd really love to hear from you! 

"My advice for anyone thinking of getting involved is just to give it a go. It gives customers a voice and it also builds your own skills and confidence... It all counts and from my experience it definitely makes a difference."

Having a voice

Customer Denise Cunningham's housing manager had suggested she got involved with us. Here's what she had to say:

"I'd really not thought about it before, but I wanted to make sure that customers had a voice at Bromford and so I went along.

"My first CCN meeting was a bit daunting because you've got Bromford directors and board members there, but I soon realised that everyone was lovely and really down to earth. What amazed me what the amount of discussion that goes into every single decision. Before being involved I honestly thought that the people in charge of Bromford sat behind big desks, with no comprehension about what life's like for us, but that's really not the case.

"Being on the CCN has also meant that I've had an opportunity to get involved in other ways. I sit on the Independent Complaints Panel, where I review complaints to ensure that Bromford have considered all the points and the outcome is fair for the customer. I've also been involved in a project that aims to help customers heat their homes in an affordable way.

"My advice for anyone thinking of getting involved is just to give it a go. It gives customers a voice and it also builds your own skills and confidence... It all counts and from my experience it definitely makes a difference." 

Take a look at the CCN terms of reference.



We'll confirm dates with you after your application.